BUEA, South West—MTN Cameroon has launched a new service centre in Kumba, the business hub of the South West region and hometown of the company’s board chairman Colin Mukete.
The SDO of Meme Koulbout Aman David launched the centre on Friday, the 19th in the country, at a ceremony that rallied MTN management, religious leaders, chiefs and customers.
The centre, a 200m2-modern-building, will treat customers “like royalty”, said MTN chief executive officer Philisiwe Sibiya. It has a capacity of about 500 customers per day.
Kumba is the second MTN service centre in the South West, after Buea. It will serve customers from Meme, parts of Fako, Manyu and Ndian divisions – an estimated 56,000 subscribers.
“In this new Service Centre, MTN clients enjoy modern technology, a spacious and user-friendly environment as well as competent staff, available to meet their various ICT and communication needs,”the company said in a statement.
“The opening of this new customer touch-point falls in line with MTN Cameroon’s on-going efforts to relieve congestion in its traditional Service Centres and sufficiently illustrates MTN Cameroon’s willingness to provide its subscribers of the South-West region an exceptional customer experience through an impeccable customized service and better proximity.”
Sibiya said her company was also fulfilling a promise to the city.
“We promised Cameroonians that we will lead them into the bold new digital world…” said Sibiya. “We are realizing this promise.”
“MTN’s love story with the people of KUMBA goes as far back as 2000 when we first came to this beautiful country thanks to the influence of one of your sons in the person of the Mr. Colin Mukete, MTN Cameroon’s Board Chairman,”she said.
“His visionary leadership made it possible for MTN to not only remarkably penetrate the Cameroonian market, but has enabled it to become the preferred mobile communications service provider of millions of people, including thousands right here in the South West Region who have remained faithful to our brand.
“Our presence in KUMBA today is therefore not by chance, but design.
“It is proof of our commitment to living up to the promise we made the people of KUMBA in 2010 when we celebrated MTN Cameroon’s 10th anniversary with you. Then, we said that we were conscious of the difficulties you faced to meet your communication needs and the fact that you were forced to frequently travel to BUEA, just to address simple issues.
“That is now a thing of the past.”
MTN is the country’s leading mobile telephone company with more than 10 million subscribers and command of nearly 60% of the market. Earlier this year, it launched the country’s first 4G network.
“We promised Cameroonians that we will lead them into the bold new digital world, and provide them the best customer experience in the marketplace, everywhere they go in Cameroon, and at all times,” said Sibiya. “We are realizing this promise.”